Our client is seeking a Patient Financial Services (PFS) Supervisor – Hospital Billing to join a prominent healthcare system in Indianapolis.

The Patient Financial Services (PFS) Supervisor – Hospital Billing is responsible for supervising the daily operations of the hospital billing and accounts receivable follow-up team to ensure timely, accurate, and compliant claims processing and reimbursement. The Patient Financial Services (PFS) Supervisor – Hospital Billing provides leadership, coaching, and operational oversight while driving staff development, process improvement, revenue cycle performance, and operational excellence across the hospital billing function.

The ideal candidate is a hands-on revenue cycle leader with hospital billing experience, a proven ability to develop high-performing teams, and a track record of improving reimbursement outcomes and operational performance. The Patient Financial Services (PFS) Supervisor – Hospital Billing partners closely with Revenue Cycle leadership and cross-functional teams to support organizational goals and deliver exceptional customer service.

This position is primarily remote and based out of Indianapolis, Indiana. Candidates must reside within a reasonable commuting distance and be available to attend in-person meetings, training sessions, and other business-related activities as needed.

Resumes may be submitted directly or via email to hr@roisg.com.

Key Responsibilities:

• Supervise the daily operations of the hospital billing and accounts receivable follow-up team, ensuring accurate, timely, and compliant claims processing, denial management, reimbursement, and overall revenue cycle performance.
• Lead, coach, mentor, and develop team members through hiring, onboarding, scheduling, training, performance management, and ongoing professional development while fostering a collaborative, accountable, customer-focused work environment.
• Monitor productivity, quality, accounts receivable performance, and key operational metrics; analyze trends, identify process improvement opportunities, and implement solutions that improve efficiency, compliance, and financial outcomes.
• Collaborate with Revenue Cycle leadership, Information Technology, Claims Administration, Finance, external billing vendors, and other cross-functional teams to optimize billing processes, resolve operational issues, improve workflows, and enhance reimbursement outcomes.
• Develop, maintain, and communicate billing policies, procedures, and best practices while ensuring compliance with HIPAA, federal and state regulations, payer requirements, and organizational standards.
• Prepare and present operational updates, performance metrics, and process improvement initiatives to leadership and staff while supporting ongoing education related to billing regulations, payer requirements, and system enhancements.
• Complete HR and payroll responsibilities, including attendance management and employee documentation, while serving as a liaison between the billing department and other organizational teams.
• Demonstrate strong knowledge of hospital and institutional revenue cycle operations, medical billing, reimbursement methodologies, Medicare, Medicaid, commercial insurance, payer requirements, healthcare procedure codes, Uniform Billing (UB) standards, and medical terminology.
• Utilize strong analytical, organizational, communication, and problem-solving skills to manage multiple priorities, interpret operational data, and drive continuous improvement in a fast-paced environment.
• Maintain proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint, while utilizing Epic or other hospital patient accounting systems and related healthcare technology platforms.

Required Qualifications:

• Minimum of three (3) years of medical billing experience.
• Previous experience billing Medicare, Medicaid, and commercial insurance.
• Demonstrated experience leading or supervising a medical billing or revenue cycle team.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.

Preferred Qualifications:

• Previous supervisory experience managing a team of eight (8) or more employees.
• Hospital billing experience; physician and/or durable medical equipment (DME) billing experience is a plus.
• Medical Billing and Coding certification.
• Experience with Epic or other hospital patient accounting systems is preferred.

Benefits:

This position offers competitive compensation with comprehensive health insurance coverage, including dental and vision, STD, and LTD, Life Insurance, Accident, Critical Illness, Pet Insurance, Identity Theft Protection and EAP. In addition, the organization offers a choice of retirement plans with generous matching. Recognizing the need for work life balance, the company offers a comprehensive PTO package for their team members.

About ROI Search Group:

ROI Search Group is a staffing and executive search firm based near Indianapolis, IN, specializing in direct hire, contract, and contract-to-hire placements, along with executive and specialized searches. Our proven methodology allows us to attract top talent while supporting candidates in their career progression. By aligning with the priorities of both clients and candidates, we create long-term, successful partnerships. At ROI Search Group, we are dedicated to providing exceptional staffing and executive search solutions that drive organizational growth and career advancement. We take pride in our commitment to excellence, integrity, and building meaningful professional connections.